{"id":778,"date":"2020-06-23T11:41:27","date_gmt":"2020-06-23T11:41:27","guid":{"rendered":"http:\/\/127.0.0.1\/?page_id=778"},"modified":"2022-06-23T14:11:34","modified_gmt":"2022-06-23T14:11:34","slug":"agent-help","status":"publish","type":"page","link":"https:\/\/tahometer.com\/ru\/help-center\/agent-help\/","title":{"rendered":"Agent help"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"778\" class=\"elementor elementor-778\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-99864b7 detailed-help-header elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"99864b7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6886e32\" data-id=\"6886e32\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-71f87d7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"71f87d7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-212cc3a help-center-breadcrumb\" data-id=\"212cc3a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-217b168 elementor-widget elementor-widget-wp-widget-taho_breadcrumb_widget\" data-id=\"217b168\" data-element_type=\"widget\" data-widget_type=\"wp-widget-taho_breadcrumb_widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t <div class=\"taho-breadcrumb\"><a href=\"\/ru\/help-center\/\" rel=\"nofollow\">\u0426\u0435\u043d\u0442\u0440 \u041f\u043e\u043c\u043e\u0449\u0438<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-9280718\" data-id=\"9280718\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e5c3d62 detailed-help-search elementor-widget elementor-widget-wp-widget-spg_widget_search\" data-id=\"e5c3d62\" data-element_type=\"widget\" data-widget_type=\"wp-widget-spg_widget_search.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <script>\n            function getCurrentLanguage() {\n                let className = $('body').attr(\"class\")\n                    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html = getSuggestionHTML(allSuggestions, searchQuery)\n                        suggestions.css(\"display\", \"flex\");\n                        suggestions.html(html);\n                        suggestions.css(\"display\", \"flex\");\n                    } else {\n                        suggestions.css(\"display\", \"none\");\n                    }\n                });\n\n                $(window).click(function () {\n                    suggestions.css(\"display\", \"none\");\n                });\n\n                $('.searchform').click(function (event) {\n                    event.stopPropagation();\n                });\n\n                function getSuggestionHTML(allSuggestions, searchText) {\n                    \/\/ Emit click if were pressed 'Enter' on focused suggestion\n                    handleEnter = function (e) {\n                        var key = e.key || e.keyCode;\n                        if (key == 'Enter' || key == '13') {\n                            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`\/help-center\/search?query=${search_query}`;\n                    }\n                    return false; \/\/ To prevent form from redirect or refresh the page\n                });\n            })\n        <\/script>\n        <form class=\"searchform\"\n              method=\"get\"\n              style=\"padding: 10px;\" action=\"\">\n            <div class=\"input-group input-group-md mr-0\">\n                <input name=\"search-query\"\n                       type=\"text\"\n                       value=\"\"\n                       class=\"form-control custom-search-input\" placeholder=\"Search\"\n                       autocomplete=\"off\"\n                       aria-label=\"Search\">\n            <\/div>\n            <div class=\"search-suggestions\">\n            <\/div>\n        <input type=\"hidden\" name=\"trp-form-language\" value=\"ru\"\/><\/form>\n        \u200b\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-03722b1 elementor-section-stretched detailed-help-body elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"03722b1\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-eb81ce1\" data-id=\"eb81ce1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f73c67a elementor-widget elementor-widget-help-page-articles\" data-id=\"f73c67a\" data-element_type=\"widget\" data-widget_type=\"help-page-articles.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h1 class=\"help-articles-title\">\u0410\u0433\u0435\u043d\u0442<\/h1>\n        <div class=\"help-articles-content-container\">\n            <div class=\"help-articles-left-container\"><div class=\"detailed-help-page-articles\" id=\"help-page-article-side-title-0\"><p>How can I go to my Dashboard?<\/p><\/div><div class=\"detailed-help-page-articles\" id=\"help-page-article-side-title-1\"><p>All of Tahometer buttons are inactive. How can I start tracking?<\/p><\/div><div class=\"detailed-help-page-articles\" id=\"help-page-article-side-title-2\"><p>How secure is the transfer of my data to your server?<\/p><\/div><div class=\"detailed-help-page-articles\" id=\"help-page-article-side-title-3\"><p>I see an offline window, but I am online!<\/p><\/div><div class=\"detailed-help-page-articles\" id=\"help-page-article-side-title-4\"><p>Why don\u2019t the statistics shown on the desktop agent match the numbers displayed on the site?<\/p><\/div><div class=\"detailed-help-page-articles\" id=\"help-page-article-side-title-5\"><p>After using another account, I am unable to log into Tahometer with my own credentials.<\/p><\/div><div class=\"detailed-help-page-articles\" id=\"help-page-article-side-title-6\"><p>On Windows, Tahometer tracks time incorrectly, as part of my time is not displayed in the statistics.<\/p><\/div><div class=\"detailed-help-page-articles\" id=\"help-page-article-side-title-7\"><p>On Ubuntu, I do not see Tahometer\u2019s trayicon. What should I do?<\/p><\/div><div class=\"detailed-help-page-articles\" id=\"help-page-article-side-title-8\"><p>Tahometer does not track mouse activity on macOS.<\/p><\/div><div class=\"detailed-help-page-articles\" id=\"help-page-article-side-title-9\"><p>How can I change my timezone?<\/p><\/div><\/div>\n            <div class=\"help-articles-right-container\"><h2 class=\"detailed-help-page-article-title hidden\" id=\"help-page-article-title-0\">How can I go to my Dashboard?<\/h2><p class=\"detailed-help-page-article-description hidden\" id=\"help-page-article-description-0\">Right-click on the Tahometer icon in the desktop tray and go to the Statistics page, where you can view your tracked activity with screenshots, manage projects and users, and even create reports for later invoicing. From here, you may enter your settings in the upper left-hand corner in order to customize Tahometer. You can also view detailed statistics, including total off and online hours.<\/p><h2 class=\"detailed-help-page-article-title hidden\" id=\"help-page-article-title-1\">All of Tahometer buttons are inactive. How can I start tracking?<\/h2><p class=\"detailed-help-page-article-description hidden\" id=\"help-page-article-description-1\">Tahometer desktop application remains unclickable until you activate it. In order to do this, press ctrl (or cmd on macOS) and then left-click on the agent. Your app will then be active \u2014 all buttons will be clickable and you can even move the agent around the desktop. Once you click outside the app, however, it becomes inactive again, which means clicking on it will go straight through it and you will simply interact with the window or desktop behind it. For more information about Tahometer\u2019s desktop app features, see http:\/\/blog.tahometer.com\/2017\/04\/03\/introducing-tahometer-3-0\/<\/p><h2 class=\"detailed-help-page-article-title hidden\" id=\"help-page-article-title-2\">How secure is the transfer of my data to your server?<\/h2><p class=\"detailed-help-page-article-description hidden\" id=\"help-page-article-description-2\">By default, Tahometer\u2019s transmission protocol is set to the encrypted HTTPS.<\/p><h2 class=\"detailed-help-page-article-title hidden\" id=\"help-page-article-title-3\">I see an offline window, but I am online!<\/h2><p class=\"detailed-help-page-article-description hidden\" id=\"help-page-article-description-3\">Tahometer tracks mouse clicks and keyboard activity. Perhaps you haven\u2019t used your mouse or keyboard for more than 10 minutes. If, however, there has been some activity on these devices in the last 10 minutes, then please check your version of Tahometer. This is a known problem affecting users of older versions of the desktop application, so update your tracker to fix the issue. In order to do this, right-click on the Tahometer tray icon, choose \u201cUpdate Tahometer\u201d and install the latest version. Note that in order for these changes to take effect, you will have to restart your computer.<\/p><h2 class=\"detailed-help-page-article-title hidden\" id=\"help-page-article-title-4\">Why don\u2019t the statistics shown on the desktop agent match the numbers displayed on the site?<\/h2><p class=\"detailed-help-page-article-description hidden\" id=\"help-page-article-description-4\">The numbers displayed on the agent are only updated with every new screenshot.<\/p><h2 class=\"detailed-help-page-article-title hidden\" id=\"help-page-article-title-5\">After using another account, I am unable to log into Tahometer with my own credentials.<\/h2><p class=\"detailed-help-page-article-description hidden\" id=\"help-page-article-description-5\">You can switch users in the tray menu (accessible by right-clicking on Tahometer\u2019s tray icon). Select \u201cLog off,\u201d click on the Start button, and then enter the details for the account you wish to log into. It is important to note, however, that when changing between users, any activity that has not been sent to the server will be lost forever, so make sure that this has been done!<\/p><h2 class=\"detailed-help-page-article-title hidden\" id=\"help-page-article-title-6\">On Windows, Tahometer tracks time incorrectly, as part of my time is not displayed in the statistics.<\/h2><p class=\"detailed-help-page-article-description hidden\" id=\"help-page-article-description-6\">Perhaps you are using programs that are running as administrator. Run Tahometer with administrator privileges to gain access to these applications. Please exit from the Tahometer app (Ctrl+Alt+Q) or click \u201cExit\u201d button. Apply the right mouse button clicking on the Tahometer app icon\/shortcut (this icon might be located on your desktop or in the start menu) and choose \u201cProperties\u201d option. Follow to the \u201cCompatibility\u201d tab. Then tick the \u201cRun this program as an administrator\u201d item in the \u201cPrivilege Level\u201d section and click \u201cOK\u201d button. After these actions please run the Tahometer app by using this icon\/shortcut.<\/p><h2 class=\"detailed-help-page-article-title hidden\" id=\"help-page-article-title-7\">On Ubuntu, I do not see Tahometer\u2019s trayicon. What should I do?<\/h2><p class=\"detailed-help-page-article-description hidden\" id=\"help-page-article-description-7\">You may only have restricted access to the system tray. One way to fix this issue is to install the dconf utility (sudo apt-get install dconf-tools) and change the value of systray-whitelist to \u201call\u201d on the desktop> unity> panel. If you want, you can allow access to the system tray for all programs, or simply add \u201ctahometer\u201d if you would like to give access to Tahometer individually.<\/p><h2 class=\"detailed-help-page-article-title hidden\" id=\"help-page-article-title-8\">Tahometer does not track mouse activity on macOS.<\/h2><p class=\"detailed-help-page-article-description hidden\" id=\"help-page-article-description-8\">For Tahometer to function normally on macOS, you will have to go to your system settings: \u201cSystem Preferences\u201d -> \u201cSecurity & Privacy\u201d -> \u201cPrivacy\u201d tab -> \u201cAccessibility\u201d -> and then check the box Tahometer.<\/p><h2 class=\"detailed-help-page-article-title hidden\" id=\"help-page-article-title-9\">How can I change my timezone?<\/h2><p class=\"detailed-help-page-article-description hidden\" id=\"help-page-article-description-9\">In statistics page click on the Setting => Personal information. In the  pop-up window in the field \"Time Zone:\" you have to choose a new time zone according to your location.<\/p><\/div>\n        <\/div>\n\n        <script>\n            jQuery(document).ready(function ($) {\n                if (\/help-center\\\/.+-help\/.test(window.location.href)) {\n                    let url = new URL(window.location.href);\n                    let article = url.searchParams.get(\"article\");\n                    console.log(article);\n                    if (article == null) {\n                        article = 1;\n                    }\n                    selectArticle(article - 1)\n                }\n\n                $('.detailed-help-page-articles').click((event) => {\n                    let parentEl = event.target.closest(\"div.detailed-help-page-articles\")\n                    let indexOfClickedEl = $('.detailed-help-page-articles').index(parentEl);\n\n                    \/\/remove styles\n                    $('.detailed-help-page-articles-selected').removeClass('detailed-help-page-articles-selected');\n                    $('.detailed-help-page-articles').each(function( index ) {\n                        console.log(index, indexOfClickedEl);\n                        if (index === indexOfClickedEl) {\n                            $( this ).addClass( \"detailed-help-page-articles-selected\" );\n                            $('#' + ('help-page-article-title-' + indexOfClickedEl) + '.detailed-help-page-article-title').removeClass(\"hidden\");\n                            $('#' + ('help-page-article-description-' + indexOfClickedEl) + '.detailed-help-page-article-description').removeClass(\"hidden\");\n                        } else {\n                            $('#' + ('help-page-article-title-' + index) + '.detailed-help-page-article-title').addClass(\"hidden\");\n                            $('#' + ('help-page-article-description-' + index) + '.detailed-help-page-article-description').addClass(\"hidden\");\n                        }\n                    });\n\n                    let newUrl = new URL(window.location.href);\n                    newUrl.searchParams.set('article', indexOfClickedEl+1);\n                    window.history.pushState(\"\", \"\", newUrl);\n                })\n\n                function selectArticle(indexOfEl) {\n\n                    $('.detailed-help-page-articles-selected').removeClass('detailed-help-page-articles-selected');\n                    $('.detailed-help-page-articles').get(indexOfEl).classList.add('detailed-help-page-articles-selected');\n\n                    $('.detailed-help-page-articles').each(function( index ) {\n                        if (index === indexOfEl) {\n                            $( this ).addClass( \"detailed-help-page-articles-selected\" );\n                            $('#' + ('help-page-article-title-' + indexOfEl) + '.detailed-help-page-article-title').removeClass(\"hidden\");\n                            $('#' + ('help-page-article-description-' + indexOfEl) + '.detailed-help-page-article-description').removeClass(\"hidden\");\n                        }\n                    });\n                }\n            })\n        <\/script>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<div class=\"clearfix\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Agent How can I go to my Dashboard? All of Tahometer buttons are inactive. 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